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INDEX OF ARTICLES
- 7 Things You Should Never Say in a Negotiation, According to Experts
- Why Tax Offices Sometimes Don't Care about Your VAT Application!
- For US online sellers who may want to expand to the EU and UK - Good Opportunity!
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7 Things You Should Never Say in a Negotiation, According to Experts
1. “I'll do you a favor” A really distasteful thing to say is that you’re doing the customer or client a ‘favor’ by offering them your best price. It completely undermines the relationship you’re trying to build with your client and implies that you’re in a position of power and that they should be grateful for your offer.“In reality, good negotiations are about collaboration and finding a win-win situation. Nobody wants to feel like they’re being condescended to or that they’re not valued in the conversation. Ditch the 'favor' talk and focus on how you can work together to find a solution that works for everyone.
2. “I hope…” I hope’ can decrease your credibility as a salesperson. It suggests uncertainty about your ability to deliver. Instead of saying ‘I hope,’ try, ‘I will do everything in my power to give you the results you need.’ “This statement embodies confidence and commitment. It's a more powerful way to assure your client that you'll work hard to meet their expectations without making a promise. In this case, they will feel more secure and won't expect definitive results, which usually leads to negative relationships and failed negotiations if promises aren't met.
3. “This is non-negotiable.” Avoid saying, ‘This is non-negotiable’ or ‘You must decide now.’ These kinds of phrases can shut down the conversation and create tension. Instead, emphasizing openness and exploring options together fosters a collaborative atmosphere. Approach each negotiation with the mind set that flexibility and understanding pave the way to mutual success. It’s about crafting solutions that work for everyone, not just sticking to rigid terms.
4. “... just for you." We can make this deal happen just for you.’Sure, it sounds like you’re rolling out the red carpet, but here’s the thing — clients are smart! They know when they’re being sweet-talked. By making it seem like they’re getting some exclusive, backroom deal, you might just make them wonder what’s going on with everyone else’s deals. Are they really getting something special, or are you just desperate to close? That little bit of snark might seem like a charm offensive, but it could end up making them question your credibility. Better to keep things transparent and let your product or service speak for itself, rather than trying to woo them with a deal that sounds too good to be true. 5. “Trust me.” Never say, ‘You can trust me,’ during a sales negotiation. Ever notice how sometimes a buyer doesn’t seem fully engaged? Often, it’s because there’s a baseline assumption that salespeople aren’t trustworthy, fueled by endless media stories about scams and cons.This skepticism can erode your credibility, extend the sales process, and ultimately cost you sales. Telling a prospect to ‘trust you’ doesn’t actually build trust and can even backfire. People tend to believe what they can see, not just what they hear. Always provide written material to back up what you are saying during a presentation or proposal. Make sure to use third-party materials when you can, to gather facts that support your points—this adds an extra layer of credibility. And it’s crucial to document everything said, offered, proposed, promised, suggested, and implied during the negotiation. This transparency helps in building genuine trust.
6. “This is our final offer” Sales experts understand that the words you choose in a negotiation can significantly impact the outcome. One thing you should never say is, ‘This is our final offer,’ unless you genuinely mean it.“Using this phrase too early or as a bluff can corner you into a position where you either have to backtrack — which undermines your credibility — or stick to a stance that might not be in your best interest.
7. “Let's work out the details later.One thing to never say in a negotiation is, ‘Let’s work out the details later.' Don't make the mistake of agreeing to broad terms without nailing down specifics, only to find out later that your understandings were miles apart. This can cause delays and nearly derail the deal. Insist on clarity from the start, ensuring every detail is agreed upon before moving forward. This prevents misunderstandings and builds trust, showing the other party that you're serious about delivering exactly what you promise.
2. “I hope…” I hope’ can decrease your credibility as a salesperson. It suggests uncertainty about your ability to deliver. Instead of saying ‘I hope,’ try, ‘I will do everything in my power to give you the results you need.’ “This statement embodies confidence and commitment. It's a more powerful way to assure your client that you'll work hard to meet their expectations without making a promise. In this case, they will feel more secure and won't expect definitive results, which usually leads to negative relationships and failed negotiations if promises aren't met.
3. “This is non-negotiable.” Avoid saying, ‘This is non-negotiable’ or ‘You must decide now.’ These kinds of phrases can shut down the conversation and create tension. Instead, emphasizing openness and exploring options together fosters a collaborative atmosphere. Approach each negotiation with the mind set that flexibility and understanding pave the way to mutual success. It’s about crafting solutions that work for everyone, not just sticking to rigid terms.
4. “... just for you." We can make this deal happen just for you.’Sure, it sounds like you’re rolling out the red carpet, but here’s the thing — clients are smart! They know when they’re being sweet-talked. By making it seem like they’re getting some exclusive, backroom deal, you might just make them wonder what’s going on with everyone else’s deals. Are they really getting something special, or are you just desperate to close? That little bit of snark might seem like a charm offensive, but it could end up making them question your credibility. Better to keep things transparent and let your product or service speak for itself, rather than trying to woo them with a deal that sounds too good to be true. 5. “Trust me.” Never say, ‘You can trust me,’ during a sales negotiation. Ever notice how sometimes a buyer doesn’t seem fully engaged? Often, it’s because there’s a baseline assumption that salespeople aren’t trustworthy, fueled by endless media stories about scams and cons.This skepticism can erode your credibility, extend the sales process, and ultimately cost you sales. Telling a prospect to ‘trust you’ doesn’t actually build trust and can even backfire. People tend to believe what they can see, not just what they hear. Always provide written material to back up what you are saying during a presentation or proposal. Make sure to use third-party materials when you can, to gather facts that support your points—this adds an extra layer of credibility. And it’s crucial to document everything said, offered, proposed, promised, suggested, and implied during the negotiation. This transparency helps in building genuine trust.
6. “This is our final offer” Sales experts understand that the words you choose in a negotiation can significantly impact the outcome. One thing you should never say is, ‘This is our final offer,’ unless you genuinely mean it.“Using this phrase too early or as a bluff can corner you into a position where you either have to backtrack — which undermines your credibility — or stick to a stance that might not be in your best interest.
7. “Let's work out the details later.One thing to never say in a negotiation is, ‘Let’s work out the details later.' Don't make the mistake of agreeing to broad terms without nailing down specifics, only to find out later that your understandings were miles apart. This can cause delays and nearly derail the deal. Insist on clarity from the start, ensuring every detail is agreed upon before moving forward. This prevents misunderstandings and builds trust, showing the other party that you're serious about delivering exactly what you promise.
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Why Tax Offices Sometimes Don't Care about Your VAT Application!
"Sorry sir, you did not return form X928z4X1. We will have to put your VAT registration on the bottom of the pile."
You are an entrepreneur, as are we. VAT tax office personal are bureaucrats. They have a completely different mind set than you do. They don't make more money for being efficient or diligent. For you time is of the essence. But for them time it is not important. They have nothing to gain by hurrying any VAT registration through.They won't make extra money buy giving you good service or rushing your order. They make a salary. All they are thinking about is their next vacation, the weekend off and their next pay day. That's it. They don't gain anything by making things go fast or for giving good customer service. They don't even think about you as being a customer. You are just a file they need to work on and go through the steps to complete. We don't mean to be cynical, but these are the hard facts. We try to get VAT accountants that work with us to display some charm with these people who can hopefully make friends with them. But that is not always possible. The bottom line here is you need to understand that we are at the mercy of these people who have no profit motive and therefore no reason to get things done other than through the normal course of their work day. Once you understand this at least you can maybe relax a little and hope for the best. If we don't hear anything from them for a couple of weeks we can try and contact them for an update. But frankly they hate that. They don't want to get dozens of accountants calling them each week. They get upset about it so we try not to do it. The last thing we want is for them to get irked with us and put your file on the bottom of the pile.
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For US online sellers who may want to expand to the EU and UK - Good Opportunity!
Europe is the third biggest retail ecommerce market globally, with total revenues of US$631.9 billion. An annual growth rate of 9.31% for revenues will lead to a total of US$902.3 billion in European retail ecommerce sales by 2027. A US ecommerce business looking to sell in Europe will need to get to grips with new tax and compliance laws, as well as multilingual and multi currency sales, and VAT requirements, for example. Contact us for more information.
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Hello, I am Romina Raya, General Manager
We can provide you with a quote for the VAT registration or reporting services you require.
In order to do so we need to know a little about what you are looking for and who you are. Please complete the form below and we will get back to you. Or email us at touchpointvat@pm.me